So, I know people have written about this before....but what happened to Customer Service?
For example, Ron and I eat lunch often enough at a local fast food restaurant that the clerk knows we like our fries 'extra hot'. Honestly, we don't eat there that often, but she does remember us! So, recently, when I went through the drive thru to get breakfast, I saw she was working the window. I tried to make eye contact with her to say "hello", but when she handed me my food she never looked at me. It was just 'here's your food'. She never looked at me once! Am I wrong to find that wrong?
I'm so proud of our staff, everyone, because they're so friendly whenever anyone comes through our door. They sound (and are) genuinely happy to see you! And have you noticed we often call you by name? (Or at least remember who was photographed by us?) It's because we are so glad you chose Okemos Studio. In this tough economic climate, we're fortunate to remain a strong independent business. We're proud of our customer service and hope you have experienced nothing but the best!
Thank you!
